📝 Key Ideas

A holistic approach to Information Technology Service Management (ITSM) and enables IT teams to deliver high-quality IT services to stakeholders.

1. Information Technology Infrastructure Library (ITIL) is a framework for Information Technology Service Management (ITSM)
   1. Aligns IT services with business needs
2. Information Technology Infrastructure Library (ITIL) helps IT services with:
   • Selecting
   • Planning
   • Delivering
   • Maintaining
3. Information Technology Infrastructure Library (ITIL) promises benefits in
   • Lowering costs
   • High-quality of IT services
   • Increased business productivity
   • Improved Return on Investment (ROI)
   • Greater customer satisfaction
   • Improved resource utilization
4. 5 stages of the Information Technology Infrastructure Library (ITIL) Service Lifecycle (components of the ITIL framework)
   1. Service Strategy
   2. Service Design
   3. Service Transition
   4. Service Operations
   5. Continual Service Improvement